How can fLex help you?

 

fLex helps freight forwarders streamline every stage of their operations with one integrated platform. From rate management and freight quoting to online booking, shipment management, invoicing, and customer communication, fLex reduces manual work and connects your workflows in one place.

 

 

Whether you manage air, ocean, road, rail, or courier shipments, the platform helps improve efficiency, reduce errors, increase visibility, and deliver a faster, more professional customer experience. Designed for logistics providers of all sizes, fLex supports digital freight forwarding with flexible solutions that scale as your business grows.

Do I need to specify all costs for Additional services?

A booking on an additional service (e.g. Before 9:00, Before 10:00) will automatically inherit the costs from the main service. If you add the same cost name to the additional service, then that cost value will overwrite the one from the main service.

Does fLex calculate the chargeable weight during tracking from actual data or directly from supplier charged weight?

As many suppliers are not giving full shipment details during tracking, then fLex will take the chargeable weight that the supplier specifies and not calculate it from dimensions. For initial own internal calculations then dimensions and conversion rates are of course taken into consideration.

Can tabs in the front page of the online tool be customized?
The positions are fixed, but the look can be changed to other colours and shapes.
How do we control which users have the booking and calculation module available?
Access to the modules is controlled and displayed based on user setup in fLex.
Need to reload the page often to keep working?

Using the Edge browser (built-in Windows browser)  can cause connection drops due to power savings mode putting tabs to sleep. This can occur when running multiple open tabs for several minutes. Edge will put the non-focused tabs to sleep, causing connection to be lost.

Suggested steps that can remedy the problem:

  1. Click on Settings and more [ … ] button
  2. Click on Settings
  3. Click on System
  4. Under Save resources, disable Save resources with sleeping tabs.

    Alternatively switch to another browser that does not sleep tabs (Chrome or similar).

    Is it needed to setup "Supplier Pick-up/Delivery times" for import departments?

    Yes, you must setup supplier settings for both Import and Export. Customers will only be able to book on suppliers that have a configuration for that department and customer.

    What happens when customer books after latest booking time?

    The booking goes into Manual Pickup state, but the customer will receive the label for the booking. Customer Office will get an “Arrange Pickup” email.

    Can fLex connect to parcel carriers?

    Yes. fLex provides API access to more than 100 express and parcel companies.